your rights

Cancelled, delayed, overbooked?

European Regulation


The European Regulation No. 261/2004 establishes common rules on compensation and assistance to passengers in case of denied boarding and of cancellation or long delay of flights.

Passengers flying to the EU with a European Airline




















 

Passengers departing the EU with any Airline









0 to 1500 km

250€/pers

1500 to 3500 km

400€/pers

more than 3500 km

600€/pers

 

What I am entitled to ?
You are entitled to compensation if your flight has been canceled. Compensation ranges from €250 to €600 per passenger according to the distance of your flight. You are not entitled to compensation if :
- the airline notified you about the cancelation 14 days or more before the scheduled flight (or if the airline offered an alternative for the same route and a similar schedule to the original flight)
- the cancellation occurred due to extraordinary circumstances but the airline must still arrange either a ticket refund, an alternative transport to your final destination or a new ticket for the later date of your preference.

 

You are entitled to compensation if your flight has been delayed by more than 3 hours. Compensation ranges from €250 to €600 per passenger according to the distance of your flight.

You are not entitled to any compensation if the delayedwas due to extraordinary circumstances (bad weather etc.)

 

You are instantly entitled to compensation as well as a full refund of your confirmed reservation if you decide not to give up your confirmed reservation and are denied boarding. Compensation ranges from €250 to €600 per passenger according to the distance of your flight. You are also entitled to be re-routed to your final destination or to get reimbursed (plus a return ticket to your initial departure point if you were in a connecting flights). If you have to wait one or more nights before your re-routing flight, the airline company must offer you accommodation and transportation from the airport to your hotel.

Damaged or lost Luggage

Montreal Convention


The Montreal Convention applies to all international carriage of persons, baggage or cargo.

 

You are entitled to compensation if the airline company lost or damaged your luggage. You can ask up to 1300 euros if you provide receipt of the lost or damages goods. You can get more money if you have previously declared a superior value of goods before boarding. If the airline company did not admit that it has lost your luggage for good, you must wait 21 days from the scheduled delivery date before asking for compensation.

 
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more infos:

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